RETURN AND REFUND CONDITIONS

CANCELLATION OF ORDER BEFORE PROCESSING

If you change your mind before your order is processed, we accept cancellation. If an order has already been shipped, please read the conditions below (included in our General Conditions of Sale)

WITHDRAWAL, RETURNS AND REFUND

The items supplied by AntreGothique® are new and guaranteed against any defects. They are identical to those of traditional commerce and come from all the publishers and suppliers listed.

1. Right of withdrawal

In accordance with the provisions of articles L.221-18 et seq. of the Consumer Code, the customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or withdrawal of the item(s). ) to exercise your legal right of withdrawal without giving any reason and thus notify AntreGothique® of your intention to return the item(s).

If the items may be subject to the legal right of withdrawal, the customer exercising his right of withdrawal (under the conditions provided for in this article in terms of time limit and terms of return of the items), will be able to obtain a refund of the returned items. 

When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. 

2. Exercise of the right of withdrawal and return terms

You must send us your clear declaration of withdrawal in electronic form, via our website. We will send you an acknowledgment of receipt of your declaration by email.

To respect the withdrawal deadline:

• You must send us your declaration of withdrawal before the expiry of the period of 14 calendar days,
• Items must not have been used, opened or damaged,
• Items must be returned undamaged and unused in their original packaging. If applicable, the packaging must retain the original seal.

The implementation of the right of withdrawal has the consequence of obliging the customer to return or return the items without delay, and at the latest within 14 calendar days from the exercise of his right.

In accordance with article L.221-23 of the Consumer Code, return costs are the responsibility of the customer.

No cash on delivery will be accepted, whatever the reason.

3. Verification of returned items

Upon receipt of the package returned by the customer, AntreGothique® will inspect its contents and check the condition of the returned items. It is only after this inspection that the reimbursement will be made (or not) by AntreGothique®. 

In the event of refusal of reimbursement, we will inform you by email (supporting photo if necessary) of the reasons for our refusal of reimbursement.

4. Exception to the application of the right of withdrawal

In accordance with article L. 221-28 paragraph 5 of the Consumer Code, the legal right of withdrawal is excluded in the case of sealed items which have been opened after delivery or which cannot be returned for health reasons or hygiene.

5. Reimbursement

In the event of exercising the right of withdrawal, AntreGothique® is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

The refund will be made by the AntreGothique® Payment Service Provider after confirmation by AntreGothique® of the return of the item(s) ordered, by the same payment method as that used by the customer for the initial transaction.