FAQs
SHIPPING AND ORDERING
When will you receive your order?
Processing your order, manufacturing the products, and our delivery require a maximum lead time of 30 business days for our team. We do our best to ensure you receive your order as quickly as possible, without compromising the quality of our products.
How can you track your package?
The customer is notified by email when their order has been shipped. This email contains a link to track the various stages of the order's delivery by the carrier.
How much does shipping cost?
Standard shipping in France is free (€4.99 for secure shipping).
It is €6.90 in the rest of the Eurozone, excluding Cyprus (€11.99 for secure shipping).
Is your order incomplete?
If you have ordered several products, it is possible that they will be sent separately, depending on available stock and shipping warehouses. You have nothing to worry about; your package will arrive shortly.
Is your package lost, broken, or destroyed?
With Antre Gothique® secure shipping, shipped packages are insured against damage and loss up to the value declared by the carrier. Loss is confirmed in the event that the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid.
Products damaged during transport
In such a situation, the customer must first send proof of the damage(s) to contact@antregothique.com (description and photos attached).
Packages lost in transit
In the event that the postal service confirms a loss in transit, Antre Gothique® will proceed to replace the ordered product(s).
CANCELLATION AND RETURNS
Do you wish to modify your order?
Yes, as long as your order is not "being processed."
Do you want to cancel your order?
If you change your mind before your order is processed, we accept the cancellation.
Do not hesitate to contact us by email at contact@antregothique.com: our team will do its utmost to answer your questions!
My garment is too small
Contact the Antre Gothique® customer service at contact@antregothique.com
Do you wish to return an item?
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (preferably in the original packaging) to contact@antregothique.com along with your order number.
To qualify for a return, your item must be unused and in the same condition as you received it. Please refer to our Terms and Conditions.
Note that the return shipping costs to the address we will provide you will be at your expense.
SECURITY
Payment methods we accept
Your security is one of our priorities: our site only offers secure and guaranteed safe payment methods.
- By bank card (Visa, Eurocard/Mastercard) in the payment form provided during the checkout process (secured by SSL encryption), by entering the card type, your card number without spaces between the digits, the security code (located on the back of your card), and the expiry date.
- By PayPal payment: you have various payment methods available, and you can even benefit from payment facilities via bank card.
Our online payment services:
G2A Pay*
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.
Your bank details or credit card information will under no circumstances be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks for the time being.
Is your information secure?
Yes, your information is secure.
The "HTTPS" present in our store's URLs testifies to the quality of our services.
HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-merchants, we are aware that the use of SSL is essential. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of your web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
OTHER QUESTIONS?
How to order a product?
We make your shopping experience as easy as possible.
You select the product(s) you want. Click on "add to cart." Click on the shopping cart icon at the top right (your "cart") to finalize your purchases.
We also offer you the possibility to create an account to make the process even simpler.
Is it possible to combine discount codes?
No. Except in exceptional cases, we only accept one single discount code per order.
"Wholesale" orders:
If you wish to order in bulk, send an email to contact@antregothique.com
