FAQs

HELP CENTER | THE GOTHIC DEN ®

DELIVERY AND ORDER

When will you receive your order?

The processing of your order, the manufacturing of the products and our free delivery require our team a maximum of 15 to 21 working days. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our products.

How can you track your package?

By clicking on the following link, you can follow the progress of your order: https://antregothique.com/pages/suivi-de-colis

How much does delivery cost you?

Delivery is possible worldwide. There is no minimum quantity required and all our deliveries are free.

Your order is not complete!

If you have ordered several products, they may be sent separately, depending on available stocks and shipping warehouses. You don't have to worry, your package will arrive shortly.

Do you have a problem with the Post Office? Is your package lost, broken or destroyed?

Thanks to our secure delivery, Antre Gothique® handles disputes for you. Customer satisfaction is our priority. We do not blame the carrier by leaving you to “deal with it”. We assume responsibility by sending you a new product as quickly as possible at our expense. Do not hesitate to contact us by email at contact@antregothique.com: our team will do its utmost to meet your expectations.

Delivery conditions for overseas France (DOM-TOM)

Deliveries to overseas France (DOM-TOM) are often longer (up to 2 months of waiting from the day of order) in order to remain financially accessible for our customers. An additional cost for delivery is requested for the following countries:


- Guadeloupe
- Guyana
- The meeting
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and futuna
- French Polynesia

CANCELLATION AND RETURNS

Would you like to modify your order?

Yes, as long as your order is not “processing”

Do you want to cancel your order?

It is possible to cancel your order! If your order is already being processed, the cancellation fee is 40% of the purchase price. Do not hesitate to contact us by email at contact@antregothique.com: our team will do its best to answer your questions!

My clothes are too small

Do not hesitate to contact our customer support by email at contact@antregothique.com : we will do everything possible to satisfy you (by offering possible compensation, for example).



You wish to return an item:

We are only able to accept a return in the event of a proven defect in the product. Our items pass very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product concerned (preferably in the original packaging) to contact@antregothique.com accompanied by your order number. To qualify for a return, your item must be unused and in the same condition you received it.

SECURITY

Payment methods we accept

Your security is one of our priorities: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit card

Debit cards.

Our online payment services:

G2A Pay*

*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa to give you maximum payment possibilities.

Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is your information secure?

Yes, your information is secure.

The “HTTPS” present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-retailers, we are aware that the use of SSL is essential. This is the best way to protect your data and protect yourself from any hackers or identity theft.
Visually, the SSL certificate is represented by a padlock which appears in the URL bar of your web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

OTHER QUESTIONS ?

How to order a product?

We make your shopping experience as easy as possible.

You select the product(s) you want Click on “add to cart” Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases.

We also offer you the possibility of creating an account to make the process even simpler.

Is it possible to accumulate discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

Do you have an import tax?

Antre Gothique® ships its products all over the world and does so legally. However, the buyer is responsible for their country's import taxes, so we take no responsibility for them.

“Bulk” order:

If you would like to order in bulk, send an email to contact@antregothique.com