Terms of sale

SCOPE OF APPLICATION

These general sales and usage conditions apply to all sales concluded through the website www.antregothique.com.

These General Sales Conditions are viewable and accessible at all times on the site, and shall prevail over any other conflicting version or document. They may be subject to later modifications; the version applicable to the purchase is the one published on the site at the moment the order is effectively validated by the customer.

Any modification to the General Sales Conditions is binding on customers from the moment of publication on the site, and cannot apply to transactions concluded previously. In any event, the customer is invited to read the General Sales and Usage Conditions carefully.

You acknowledge having taken note, before placing your order, of these General Sales Conditions and having been informed of all information listed in Article L.221-5 of the Consumer Code in a clear and understandable manner. Validating your order constitutes unconditional acceptance of these General Sales Conditions.

Article 1: SALES CONDITIONS

1. Identification and Customer Account

To use the services of AntreGothique®, you declare that you are at least of legal age in your country, state, or province of residence, or that you have given us your consent to allow any minor under your care to use AntreGothique®.

The customer has the option to register on the site at the time of purchase or beforehand, and to create their customer account by providing their email address, which will serve as their username. They are then asked to provide their first name, last name, password, mailing address, and phone number.

Creating an account is not mandatory. The customer can act as a "guest" while providing the necessary information (name, mailing address, email) for processing their order.

The customer commits to keeping the confidentiality of their username and password and prohibits disclosing them to anyone. The customer is solely responsible for the use of their credentials and for accessing AntreGothique®.

2. Ordering

By placing an order, you declare that you are acting exclusively on a private basis.

The ordering process is as follows:

• Selecting products and adding them to the cart
• Validating the contents of the cart
• Transmitting the necessary information for the proper processing of the order or identification on the site via the customer account
• Choosing the delivery method
• Choosing the payment method and accepting these General Sales Conditions
• Validating the payment

The customer can view the details of their order and the total price and correct any potential errors before confirming it to express their acceptance by clicking "Pay now" to validate the payment.

After confirming their order, the customer will receive an order confirmation email within one working day.

Any order implies acceptance of the prices and product descriptions.

3. Order Validation

The "Pay now" button allows you to confirm your order, which then becomes final, and a sales contract is concluded. Automatic record systems are considered proof of the nature and content of the order. AntreGothique® confirms the acceptance of the order to the customer at the email address provided. The sale shall be concluded from the date of validation of the order payment by AntreGothique®, meaning the date the payment is validated for orders paid online by bank card.

In any event, AntreGothique® reserves the right to refuse or cancel any order from a customer with whom there is a dispute regarding the payment of a previous order. In the event that an order is not accepted (particularly due to the unavailability of one or more product(s)), AntreGothique® will inform the customer by any means available.

4. Cancellation before Order Processing

If you change your mind before your order is processed, we accept the cancellation.

Article 2: PRODUCTS FOR SALE

The essential characteristics and price of our products are indicated on the pages containing the detailed product descriptions in the online store.

1. Price

Prices are indicated in euros including all taxes (TTC), excluding shipping costs. The price includes the price of the products, handling, packaging, and product preservation costs. Prices are subject to modification at any time without prior notice, noting that items will be invoiced at the price in effect at the time the order is placed.

All orders are invoiced and payable in euros.

2. Product Availability

As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time the customer views the site remains subject to the stock status at AntreGothique®.

Only the definitive discontinuation of an item by our suppliers leads to its removal from our sales offer. In all other cases, a new order within a specified period remains possible.

3. Product Unavailability

If an item ordered is unavailable, the customer is informed by email or on the invoice of the items shipped in the case of an order containing multiple items.

We draw your attention to the fact that we are exempt from delivering the ordered goods if the goods are unavailable.

The order will be canceled entirely or partially, and we will refund the amounts you have already paid for the undeliverable items.

4. Pre-orders

Items that are yet to be released are offered on the website www.antregothique.com.

A pre-order is the opening of the reservation phase for an item, indicated with the release date announced by the editor. This announced release date may be changed at any time by the editor, who is solely responsible for marketing their product. In all cases, AntreGothique® endeavors, from the definitive sales date, to ship the items to the reserving customers, up to the stock provided by the editor.

5. Shipping Costs

Shipping costs include a contribution to preparation, packaging, and postage costs. Please remember to group all your items into a single order. We cannot group two separate orders, and you will be charged shipping costs for each one.

The product prices displayed on www.antregothique.com are exclusive of delivery costs. Depending on the amount of your order and the delivery country, delivery costs will be charged to you.

(1) Delivery in mainland France only, Monaco and Andorra. Overseas Departments/Regions and Collectivities (DROM-COM) are not included.

(2) Delivery in Europe: Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain

The payment for shipping costs will be collected when purchasing the final amount of your order.

It is important to note the difference between shipping and delivery. Indeed, shipping refers to the act of dispatching the items of an order, while delivery refers to the act of transporting the items and ensuring their transport to a destination address.

Article 3: PAYMENT

• By bank card (Visa, Eurocard/Mastercard) using the payment form provided during the order process (secure input via SSL encryption), by providing the card type, card number without spaces between digits, the control number (located on the back of your card), and the expiration date.

Payment takes place on the secure bank servers of our partners. This implies that no bank information concerning you transits via the site www.antregothique.com.

Bank card payment is perfectly secure. Your order will therefore be recorded and validated upon the payment acceptance by the bank.

The information related to your order is subject to automated data processing, for which our banking partner is responsible. This automated data processing is intended to determine the level of transaction analysis and to combat credit card fraud. The occurrence of a payment default due to the fraudulent use of a bank card will result in the associated payment details being recorded in a payment incident file.

Irregular or anomalous declarations may also be subject to specific processing. AntreGothique® reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order, in order to prevent any fraudulent payment.

This verification may take the form of a request for identity and/or address proof. Failure by the customer to respond to such a request within two days of the request made by AntreGothique® will automatically result in the cancellation of the order concerned, without any possibility of later claim. AntreGothique® will also have the freedom to proceed with the direct cancellation of an order that presents one or more risk factors of bank card misuse.

Article 4: DELIVERY CONDITIONS AND TIMEFRAMES

Shipped orders may be in transit for 4 days. However, this period may exceptionally be longer (up to about twenty days) depending on the selected delivery type, the supplier, and the carrier linked to the items of the order.

We deliver to your home. The delivery time includes the preparation time for the package plus the transit time.

We deliver to the following countries:

Delivery in mainland France only, Monaco and Andorra. Overseas Departments/Regions and Collectivities (DROM-COM) are not included.

Delivery in Europe: Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain

The customer is notified of the shipment of their order by email. This email contains a link allowing them to track the different stages of the order's transit by the carrier.

Order processing times may vary between 2 to 5 working days.

This time is necessary for the verification of your order, the quality of the products, and their packaging.

You must then add the transit time for your order of 12 to 24 working days.

The delivery time does not bind AntreGothique® if the delay is longer.

Article 5: REVOCATION, RETURNS, AND REFUND

The items provided by AntreGothique® are new and guaranteed against any defects. They are identical to those sold in traditional retail and come from all listed editors and suppliers.

1. Right of Withdrawal

In accordance with articles L.221-18 et seq. of the Consumer Code, the customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or collection of the item(s) to exercise their legal right of withdrawal without giving a reason and thereby informing AntreGothique® of their intention to return the item(s).

If the items are subject to the legal right of withdrawal, the customer exercising their right of withdrawal (under the conditions stipulated in this article regarding the deadline and method of returning the items) may obtain a refund for the returned items.

When the fourteen (14) day period expires on a Saturday, a Sunday, or a public holiday or day off, it is extended until the next working day.

2. Exercising the Right of Withdrawal and Return Methods

You must send us your clear declaration of withdrawal in electronic form, through our website. We will send you a receipt of your declaration by email.

To respect the withdrawal period:

• You must send us your declaration of withdrawal before the expiration of the 14 calendar days period,
• The items must not have been used, opened, or damaged,
• The items must be returned intact and unused in their original packaging. If applicable, the packaging must retain its original seal.

Implementing the right of withdrawal obliges the customer to return or restitute the items without delay, and no later than 14 calendar days from exercising their right.

In accordance with Article L.221-23 of the Consumer Code, return shipping costs are borne by the customer.

No return postage paid will be accepted, regardless of the reason.

3. Inspection of Returned Items

Upon receipt of the package returned by the customer, AntreGothique® will inspect its contents and verify the condition of the returned items. It is only after this inspection that the refund will be processed (or not) by AntreGothique®.

In the event of a refusal of refund, we will inform you by email (with photos if necessary) of the reasons for our refund refusal.

4. Exception to the Right of Withdrawal

In accordance with Article L. 221-28 paragraph 5 of the Consumer Code, the legal right of withdrawal is excluded for sealed items that have been opened after delivery or that cannot be returned for health or hygiene reasons.

5. Refund

If the right of withdrawal is exercised, AntreGothique® is required to refund the sums paid by the customer, free of charge, with the exception of return shipping costs. The refund is due within a maximum period of 14 working days from the date of receipt of the returned package(s).

The refund will be processed by the AntreGothique® Payment Service Provider after confirmation by AntreGothique® of the return of the ordered item(s), using the same payment method used by the customer for the initial transaction.

No return postage paid will be accepted, regardless of the reason.

Article 6: LEGAL WARRANTIES

1. Legal Guarantee of Conformity

Items sold through AntreGothique® comply with current regulations in France and have performance compatible with non-professional use. Sales made on the site www.antregothique.com are subject to the conditions of the legal guarantee of conformity provided for in Articles L.217-4 et seq. of the Consumer Code, as well as the legal guarantee against hidden defects established in Articles 1641 et seq. of the Civil Code.

They benefit fully and without additional payment, independently of the right of withdrawal and in accordance with legal provisions:

• The legal guarantee of conformity, for products that appear defective, damaged, or spoiled, or that do not match the order,
• The legal guarantee against hidden defects arising from a defect in material, design, or manufacture affecting the delivered products and rendering them unfit for use.

The conditions of this guarantee are specified in the "Amicable Regulation and Mediation" section of these General Sales Conditions.

2. Non-Conformity and Return Conditions

In the event of a defective or non-compliant item, the customer has 15 calendar days, starting from receipt of the items, to request an exchange. If the fifteen (15) day period normally expires on a Saturday, a Sunday, or a public holiday or day off, it is extended until the next working day.

The customer must first send proof of the defect(s) observed to contact@antregothique.com (description and attached photos).

The customer must return the items new or unused in their entirety and in their original packaging, intact, accompanied by all eventual accessories, user manuals, and documentation (imperatively in the original cellophane packaging and with the corresponding invoice).

Return shipping costs to the address we provide are the responsibility of the customer.

3. Transfer of Ownership

The transfer of ownership of the items to the customer will only occur after the full payment of the price by the customer, regardless of the delivery date of the items. Conversely, the transfer of risks of loss and deterioration of the items occurs upon delivery and receipt of the items by the customer.

The product descriptions in AntreGothique® databases have been entered based on information provided by the editors. AntreGothique® is not responsible for the content of the works and cannot be held liable towards the customer.

AntreGothique® disclaims all responsibility if the delivered item does not comply with the legislation of the delivery country (censorship, prohibition of a title or author...). AntreGothique® is not responsible for the content of sites to which hyperlinks may refer from its own site.

Article 7: DATA PROTECTION

1. Ownership and Processing of Data

AntreGothique® is the producer and owner of all or part of the databases comprising its site. By accessing the site, the customer acknowledges that the personal data concerning them are legally protected, and particularly prohibits extracting, reusing, storing, reproducing, representing, or keeping, directly or indirectly, on any type of medium, by any means and in any form, all or part of the qualitatively or quantitatively substantial content of the databases to which they access.

By accessing the AntreGothique® site, the customer agrees not to record or transmit files containing viruses or any other contaminating or destructive function, not to use false information or third-party information, not to damage the image of AntreGothique® particularly in the context of reviews they make on the site or on third-party sites, and more broadly, not to use AntreGothique® in a way that could lead to any civil or criminal prosecution under current laws.

The customer agrees to indemnify and guarantee AntreGothique® on first demand for any damage, loss, or loss of profit that it may suffer.

2. Personal Data

In accordance with Law 78-17 of January 6, 1978, as amended by Law n°2018-493 of June 20, 2018, it is recalled that the personal data requested from the customer by AntreGothique® are necessary both to guarantee them access to AntreGothique® services and for the processing of their orders. AntreGothique® commits to ensuring the security of the personal data it holds for the purposes of fulfilling and monitoring orders. The processing of information provided to AntreGothique® meets the legal requirements concerning personal data protection, and the information system used ensures optimal protection of this data.

The customer has, in accordance with current national and European regulations, a permanent right of access, deletion, modification, right to portability, and restriction of processing concerning their information, subject to AntreGothique® legal obligations.

In the context of an order placed by the customer on AntreGothique®, the customer's personal data will be processed by AntreGothique®.

Your data is processed within the European Union, except for exceptions. Should AntreGothique® use a provider located outside the European Union, rules ensuring the protection and security of your information will be put in place by AntreGothique®. The terms for processing and storing data collected by AntreGothique® can be found in our personal data protection charter, accessible at any time on the site: https://www.antregothique.com/protection-donnees

The customer has at all times the right to decide and control the use of their data and to request it:

• by email, accompanied by their name, address, and/or order number: contact@antregothique.com
• or by mail accompanied by any information sufficient to prove their identity (email, order number, customer number, address…) addressed to: AntreGothique® Customer Service (Connection) 261 rue Paris 93100 Montreuil.

AntreGothique® will have a period of one month from receipt of the requests to respond.

In the event of difficulty related to the management of personal data, the customer has the option of contacting the National Commission for Information Technology and Liberties (CNIL). Furthermore, if the customer finds that a violation of the General Data Protection Regulation has occurred, they have the option to mandate an association or organization mentioned in IV of Article 43 ter of the 1978 computer and liberty law, in order to seek compensation from the data controller or subcontractor, before a civil or administrative court or before the national commission of information technology and liberties.

More detailed information is available on our "Privacy Policy" page.

Article 8: FORCE MAJEURE

The liability of AntreGothique® cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, notably an interruption or disruption of service, external intrusion, or the presence of computer viruses, or in cases of force majeure as defined by French case law.

Article 9: AMICABLE SETTLEMENT AND MEDIATION

The applicable law is French law.

Under Article L. 612-1 of the Consumer Code, "Every consumer has the right to resort free of charge to a consumer mediator for the amicable settlement of the dispute it has with a professional." This applies to contractual disputes, relating to the execution of a sales contract or the provision of services, opposing a consumer to a professional.

In case of difficulties, we invite you to contact the after-sales service of our site contact@antregothique.com beforehand.

If your problem is not resolved, you can resort to the services of a mediator within one (1) year from the date of receipt of your request by the after-sales service, for the out-of-court settlement of the dispute. To this end, you may contact the following mediation services:

• FEVAD e-commerce Mediator at the address: www.mediateurfevad.fr/index.php/espace-consommateur/
• European Commission website for online dispute resolution: http://ec.europa.eu/consumers/odr/

Article 10: Extended Producer Responsibility for Packaging

The unique identifier for the website under the Extended Producer Responsibility (EPR) program for packaging is: FR562272_01RLEL.

Article 11: AUTONOMY OF CLAUSES

If one or more provisions of these are held to be invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the other provisions shall retain their full force and effect.

These conditions are subject to modification at any time without prior notice by AntreGothique®.

Update of the general sales conditions on December 1, 2023.