Shipping policy

By placing an order on AntreGothique®, you accept the terms below.

1. Shipping Fees

Delivery fees are automatically calculated on the site based on the delivery address and the order amount, according to the following scale:

(1) Delivery in mainland France, Monaco, and Andorra only. Overseas Departments/Regions and Collectivities (DROM-COM) are not included.

(2) Delivery in Europe: Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain

2. Shipping Time

Order processing times may vary between 2 and 5 working days.

This period is necessary for verifying your order, the quality of the products, and their packaging.

You must then add the transit time for your order of 12 to 24 working days.

It is important to note the difference between shipping and delivery. Shipping refers to the action of dispatching the items of an order. Delivery refers to transporting the items and ensuring their journey to a destination address.

3. Tracking Shipment

Upon shipment, you will receive a tracking link from which you can monitor the progress of the shipment based on the latest updates provided by the carrier.

4. Exceeding the Delivery Deadline

If the delivery deadline has exceeded the expected 4 weeks, please contact us at the email address contact@antregothique.com so that we can process your request.

5. Products Damaged in Transit

If you find that a product has been damaged during transport, please refuse the delivery and contact our customer service at contact@antregothique.com.

6. Duties and Taxes

VAT is applied to the price of the merchandise.

The displayed prices are inclusive of all taxes.

7. Cancellations Before Order Processing

If you change your mind before your order is processed, we accept the cancellation. If an order has already been shipped, please refer to the articles concerning the Right of Withdrawal in our General Terms and Conditions of Sale.

8. Insurance and Loss by Postal Services

Packages are insured against damage and loss up to the value declared by the carrier. Loss is recorded if the postal service confirms the loss. A delivery confirmed by postal services will be considered valid.

8.1 Products Damaged During Transit

In such a situation, the customer must first send proof of the damage(s) to contact@antregothique.com (description and attached photos).

8.2 Packages Lost in Transit

In the event that the postal service confirms a loss in transit, AntreGothique® will proceed with the replacement of the ordered product(s).

9. Customer Service

For any inquiries, please send an email to contact@antregothique.com