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Refund policy

CANCELLATION OF ORDER BEFORE PROCESSING

If you change your mind before your order is processed, we accept the cancellation. If an order has already been shipped, please read the conditions below (included in our General Terms and Conditions of Sale)

RIGHT OF WITHDRAWAL, RETURNS, AND REFUNDS

The items supplied by AntreGothique® are new and guaranteed against any defects. They are identical to those sold in traditional commerce and come from all referenced publishers and suppliers.

1. Right of Withdrawal

In accordance with Articles L.221-18 et seq. of the Consumer Code, the customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or collection of the item(s) to exercise their legal right of withdrawal without giving a reason, and thereby notify AntreGothique® of their intention to return the item(s).

If the items are subject to the legal right of withdrawal, the customer exercising this right (under the conditions stipulated in this article regarding the deadline and the method of returning the items) may obtain a refund for the returned items.

If the fourteen (14) day period expires on a Saturday, Sunday, public holiday, or non-working day, it is extended until the next working day.

2. Exercising the Right of Withdrawal and Return Procedures

You must send us your written withdrawal statement electronically, through our website. We will send you an acknowledgment of receipt of your statement by email.

To respect the withdrawal period:

  • You must send us your withdrawal statement before the expiration of the 14 calendar days,
  • The items must not have been used, opened, or damaged,
  • The items must be returned intact and unused in their original packaging. If applicable, the packaging must retain the original seal.

Exercising the right of withdrawal requires the customer to return or restitute the items without delay, and no later than 14 calendar days from exercising their right.

In accordance with Article L.221-23 of the Consumer Code, return shipping costs are borne by the customer.

No return payment by insured mail will be accepted, regardless of the reason.

3. Free Return for Exchange

For a product exchange, you must contact customer service at the following address: contact@antregothique.com, who will send you a return label to print and affix to the package.

4. Verification of Returned Items

Upon receipt of the package sent back by the customer, AntreGothique® will inspect its contents and verify the condition of the returned items. Only after this inspection will the refund (or lack thereof) be processed by AntreGothique®.

In the event that a refund is refused, we will inform you by email (with photos if necessary) of the reasons for our refusal to issue a refund.

5. Exception to the Right of Withdrawal

In accordance with Article L. 221-28, paragraph 5 of the Consumer Code, the legal right of withdrawal is excluded in the case of sealed items that have been opened after delivery or that cannot be returned for health or hygiene reasons.

6. Refund

The return shipping costs to our company based in France remain your responsibility.

In the event of exercising the right of withdrawal, AntreGothique® is required to refund the amounts paid by the customer, without fees, with the exception of return shipping costs. The refund is due within a maximum period of 14 working days from the date of receipt of the returned package(s).

The refund will be processed by AntreGothique®'s Payment Service Provider after AntreGothique® confirms the return of the ordered item(s), using the same payment method used by the customer for the initial transaction.